Contact & Support

Questions? We have answers

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Contact our team

Need assistance or have a question? Get in touch with our team at support@phia.com.

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Frequently asked questions

How can I download and install the Phia shopping tool?

To use the Phia tool on mobile, you will need to download our iOS mobile app, which will guide you step-by-step in adding our mobile extension to Safari. To use the Phia tool on desktop, you can add the Phia extension via the Chrome Web Store.

Where do the transactions occur?

All purchases and transactions happen securely on our partner websites. Phia simply directs you to these platforms.

Is my information safe with Phia?

Absolutely. Phia only directs you to trusted resale platforms for transactions. Your personal and financial data is never stored on our system, ensuring maximum privacy and security.

How does Phia make money?

Phia earns through affiliate links from our trusted secondhand partners. Every time you make a purchase using our suggested links, we receive a small commission at no extra cost to you.

I'm a resale partner that wants to work with Phia. How do I get involved?

Reach out to partners@phia.com for any partnership inquiries! We are always eager to grow our family and to bring our consumers the best finds.

Does Phia authenticate goods?

Phia relies on its resale partners to authenticate the goods. We disclose all authentication practices for each of our partners to give you full visibility into both the authenticity of the goods and the returnability and shipping costs for each and every item.

How does Phia determine what is considered a good price?

Phia uses advanced image matching and search algorithms to analyze pricing data across all major resale platforms, taking into account factors like brand, condition, and current available inventory. We compare prices across our network of over 150 trusted resale partners to identify the best deals and ensure you're getting fair market value. Our goal is to make you the smartest shopper by providing transparent, data-driven price insights.

We hope this FAQ addresses any questions you might have. If you have further queries, feel free to reach out to our support team at support@phia.com!